Terms & Conditions
Last updated: 22 August 2026
1. Scope
These terms govern every service provided by Avalue Sagl (Via Nassa 15, 6900 Lugano, CHE-164.740.413) to its clients. Any order implies their acceptance. The client’s general terms do not apply unless agreed in writing.
2. Services
Avalue provides consulting on image and positioning, brand design, website creation, content production and campaign management. The exact scope of each mandate is set out in the offer or proposal accepted by the client.
3. The diagnosis (Scanvalue)
The diagnosis is invoiced at CHF 1'200, plus VAT where applicable, payable before the analysis begins. It includes a scoping interview, an analysis of the client’s image and that of three competitors, and a debrief with handover of the document. The document belongs to the client. The amount of the diagnosis is deducted in full from the first mandate awarded to Avalue within six months of the debrief.
4. Offers and prices
Avalue’s offers are valid for 30 days unless stated otherwise. Prices are in Swiss francs. Any service outside the agreed scope requires prior agreement and is invoiced additionally.
5. Payment
Unless agreed otherwise: 50% on order, 50% on delivery; recurring mandates are invoiced monthly, in arrears. Invoices are payable within 20 days net. In case of late payment, default interest of 5% per annum is due (art. 104 CO).
6. Client cooperation
The client provides the necessary information, content and approvals within the agreed deadlines. Delays attributable to the client extend the delivery deadlines accordingly and may give rise to additional invoicing.
7. Intellectual property
Usage rights in the final deliverables transfer to the client upon full payment. Avalue retains the rights to its methods, tools and intermediate working documents. Unless the client objects in writing, Avalue may cite the mandate as a reference and show the deliverables in its portfolio.
8. Termination
Either party may terminate a mandate at any time (art. 404 CO). Services rendered up to termination are due. For recurring mandates: termination with 30 days' notice to the end of a month.
9. Warranty and liability
Avalue performs its services with due diligence. The figures and results communicated (site, offers, case studies) are averages observed on past mandates and do not constitute a guarantee of results. Avalue’s liability is limited to direct damage caused intentionally or through gross negligence; any liability for indirect damage or loss of profit is excluded within the limits of the law.
10. Confidentiality
Each party treats the other party’s non-public information obtained under the mandate as confidential.
11. Governing law and jurisdiction
Swiss law applies. The exclusive place of jurisdiction is Lugano, Switzerland.